DISGUSTING CUSTOMER SERVICE

Skip Spec-Savers in Chilli Lane if you want to save money, energy and time!

The optometrists themselves are helpful and professional, but the rest of the staff are rude, slow to assist and unhelpful.

A gentleman named "Themba" put the phone down on me twice because he "couldn't hear me" when I was trying to find out why I hadn't received an invoice for OVER 1 week.

And this was my SECOND visit in 3 weeks - my first glasses weren't according to what I asked for, so they had to redo my quote and my second glasses (with only 1 small difference) were quoted R2000 MORE - ALL this only to wait for my quote, be charged by Discovery and not even be told when my glasses are ready (I have been struggling for over 2 weeks now to get a pair of glasses!)

They are a nightmare, if you are not one of the lucky ones!