Disgusting

<p>I am so disgusted by the service I have recieved from Spec-Savers SA canal walk branch. I brought my specs in on the 07/02/2017 as it broke. The specs is still under warranty as it's still within the year of purchase. They assessed it and advised me they would source a replacement arm and they would SMS me by the Thursday(09/02/2017) and it shouldn't take longer than a week. I specifically asked this as I wear specs permanently and if it takes longer I would BUY temp contacts in the meantime. I never recieved an sms. I called the Friday and went into the branch on the Friday evening, only to hear they cannot assist me I need to speak to lady by the name of Shane. They advised me that Shane would call me on Monday. Monday came and Monday went. Tuesday came and guess what, still no call. I decided to call and was advised that it would take 4 to 6 weeks just to source the arm. I was extremely frustrated as this was not communicated to me in the 1st place. Shane then advised me that she found the exact same frame on the system at another branch and would order it for me. I told her she needs to order it either by express courier or do what ever to get it there ASAP. She told me fine she would follow up with me. So since Friday last week I have been calling you guys to follow up. Everytime i just get told 'Don't worry sir I will ensure Shane calls you'. And guess what, every evening I still have to call to follow up. How is that for service. I sit day in day out with headaches due to not having my glasses. This is pathetic. I have recieved bad service before, but this is utterly disgusting. I would never ever reccomend anyone to this store as I cannot believe that you cannot just get my frames as I was promised. Then they have the audacity to say they don't have my contact number as I gave it when I went the 1st time, and everytime I called after that I gave my number. What an excuse, that she couldn't call because she never had my number.lol I cannot believe this.</p>