DISGUSTED CUSTOMER EXPERIENCE

I did a eye test at the N1 City branch in Western Cape four months ago, I did not find spec's I liked so I went to Canal Walk branch. I went in last Sunday, a young chap helped me, I chose the glasses and gave them a copy of my med aid card and told them I am on the lowest plan so I do not want any extra's just Bifocals and they would request my eye test results from N1 City. Monday I heard nothing so I phoned in on Tuesday, spoke to Heidi said she would send me the quote. I received quote on Tuesday with this code INFI-VIF091-C3-49/17 and a R995.00 payment for this, I asked what it was and was told it's for the multifocals. I did not ask for this please forward me another quote. She was to ask Eve to do it & send to me, this I never received, I sent a email saying I would rather go to Hello Peter to get this sorted out. I then received a call from Angelo, he asked me all the same questions and said no other quote has been done. He was not able to help me and said because I did my eye test at N1 City they are not able to give me the discount. I then discovered that Heidi is the branch manager yet she could not assist me or get another competent person to assist. By this time I was not impressed with this type of service. Angelo said he will send the spec's to N1 City so I can qualify for the discount of R1500 off the frame, well 2 days later I phone N1 City to find out if they received the request to phone me to set up an appointment, they said Saturday is fine. When I arrived at N1 on Saturday only to discover that yes I do qualify for the discount but there is still a cost of R300 that I must pay upfront , now this was not disclosed at the Canal walk branch, so now it's not only bad service but also hidden cost.

I am so disgusted with Spec-Savers I never want to put my foot in another branch, if this is what they call service I would hate to be part of that team. Ms MM Ribeiro