1 reviews | Active since Aug 2016

16 Aug 2016, 14:22

Disgusted

<p>Absolutely appalled at the shocking service from your Tygervalley branch. I had my eyetest months ago and wondered why I was never notified my contact lenses were ready. It turns out that they were never ordered and I complained. To make matters worse, I have today been informed by my medical aid scheme that your staff charged another patients account to my medical aid thus depleting my savings! Absolutely appalling that errors like this occur and management at your branch couldnt even be bothered to give me a call to apologise. I am livid!</p>

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply16 Aug 2016, 14:25
Official

Dear Lyndall

Thank you for taking the time to bring this to our attention.

We have sent your matter through to our head office senior representative to investigate with the utmost urgency. You will be contacted directly.

Kind Regards

Spec-Savers Team

Best regards,