Disgusted

<div style="color: #000000; font-family: sans-serif; font-size: medium;"><span class="***"><font size="2" face="Arial">I had my eyes tested at Specsavers, Davenport at the beginning of March. About 2 weeks after receiving my glasses I found that they were not suitable, as the </font></span></div> <div style="color: #000000; font-family: sans-serif; font-size: medium;"><span class="***"><font size="2" face="Arial">sides of the frames caused a dark shadow in my line of vision. </font></span></div> <div style="color: #000000; font-family: sans-serif; font-size: medium;"> </div> <div style="color: #000000; font-family: sans-serif; font-size: medium;"><span class="***"><font size="2" face="Arial">There's a sign at Specsavers that states that frames can be changed within 7 days of receiving the glasses. When I took the glasses back a few days later, the manager/owner(?) wouldn't allow me to choose frames from the selection on display, as he said that</font></span></div> <div style="color: #000000; font-family: sans-serif; font-size: medium;"><span class="***"><font size="2" face="Arial">he'd have to look for frames that fitted the lenses. He then called me in a few days later and showed me a set of frames, which were fine for me. He said that if there were any </font></span><span class="***"><font size="2" face="Arial">problems with them, he'd call me, but I didn't hear from him and received the glasses about 2 weeks later. </font></span></div> <div style="color: #000000; font-family: sans-serif; font-size: medium;"> </div> <div style="color: #000000; font-family: sans-serif; font-size: medium;"><span class="***"><font size="2" face="Arial">After a week or so, I realised that the lenses didn't fit</font></span></div> <div style="color: #000000; font-family: sans-serif; font-size: medium;"><span class="***"><font size="2" face="Arial">right down to the bottom of the frames - there was a slight gap at the bottom! I took them back on the 29 March and was told that they would be sent back to be fixed,</font></span></div> <div style="color: #000000; font-family: sans-serif; font-size: medium;"><span class="***"><font size="2" face="Arial">and that the manager/owner would give me a call, which never happened. I called 2 weeks later to see if the glasses were ready, as I hadn't hear from Specsavers,</font></span></div> <div style="color: #000000; font-family: sans-serif; font-size: medium;"><span class="***"><font size="2" face="Arial">and was told that they were not. </font></span></div> <div style="color: #000000; font-family: sans-serif; font-size: medium;"> </div> <div style="color: #000000; font-family: sans-serif; font-size: medium;"><span class="***"><font size="2" face="Arial">I called again yesterday and was told that my glasses are still not ready, as new lenses are being made, but I can fetch the glasses I </font></span><span class="***"><font size="2" face="Arial">returned (with the faulty lenses) and they will call me when the lenses eventually arrive. </font></span></div> <div style="color: #000000; font-family: sans-serif; font-size: medium;"> </div> <div style="color: #000000; font-family: sans-serif; font-size: medium;"><span class="***"><font size="2" face="Arial">Apparently reason it has taken so long is because it had to go through head office first!! Their BAD workmanship is at fault, yet I must be inconvenienced! Nobody from Specsavers Davenport has ever called me to inform me of the progress - I have to call them! </font></span></div> <div style="color: #000000; font-family: sans-serif; font-size: medium;"> </div> <div style="color: #000000; font-family: sans-serif; font-size: medium;"><span class="***"><font size="2" face="Arial">I am thoroughly disgusted & after receiving my glasses, will never support Specsavers again!!</font></span></div>