Disgraceful inept service from SpecSavers Sunridge Park -ANITA

I would not even rate this business a 1 star. From the get-go, my experience has been an unhappy one. I have never personally used them before, but went this time around becasue the location was convenient, and my daughter had used them for the first time previously. Firstly, once I had checked the patient details form, made corrections, I noticed a second page attached. This page detailed a dummy submission to my medical aid. On querying this, I was told that that they were checking how much funds was available for my specs. I was extremely annoyed at this. I likened it to ta retailer going behind my back and checking my credit card limit. They tried to explain that this is a commonplace practice. My point remains that, they should have asked my permission in writing for this. The assistant offered the second page, with the dummy invoice, so that I could take this up with my medical aid. Today I find that they emailed my test results to SOMEONE else! Private and confidential medical records was mailed to someone else. On calling them today, I find that they had not bothered to capture my details - yet they were quick to submit to my medical aid. They had not captured my email nor my phone details. Anita, the "manager" (she needs some lessons on running an efficient operation) accused me of taking both pages, which I catgorically did not do! The fact of the matter is, that they are ineffcient. And due to the fact that they are so EAGER to accuse the customer (ME) of taking my patient form , I cancelled the spec order. I immediately instructed them to reverse the specs order. I will go back to my gentlemanly optometrist, with whom I never had a days trouble. The fact is that this branch is woefully inept and inefficient. Anita and her staff are in need of emergency training. I am giving them half a day to reverse the claim, (I will only pay for the eyetest) as advised by my medical aid, whom I immediately contacted. I wonder how long they will take...I am still, 45minutes later, waiting for the email confirmation that I requested, to reverse the claim. DISGRACEFUL!