Disappointing to say the least

I did my eye test on the 4th of December at Spec savers Rosebank mall. 3 days after my eye test I got a call from Nomsa (who assisted me with picking out frames) saying that the lenses don't fit the frame I chose. I then had to go back to the store to either choose a new frame or pay R350 per lense to fix their mistake. So I had to settle for a frame that I didn't necessarily love. It has been 4 weeks now and I still haven't received my glasses or any communication on why it's taking so long the second time around.