Disappointed Customer because of bad service

I had an appointment for myself and my wife today 6 April 2022 for 16H30 @ one of your branches in Florida (Goldman Square Shopping Centre), I had challenges when I was on my way, I called the shop to explain that I can make it for 17H00 and the lady who answered the call said its ok. I then dropped off my wife at the shop @ 17H00 to go and fetch the little ones form creche next to the Goldman Square Shopping Centre. When I came which was before 17H10 they were busy assisting my wife, I then approached the reception desk to check if I will also be assisted. I spoke to a lady who had dreadlocks and she was just rude to me when she responded, she cut me off as I was enquiring with a very bad attitude without face contact. I understand it was late and the shop was about to close, she could have listened to me and responded in proper manner instead she was just rude and never even bothered schedule me for another appointment. I have decided I will go to another Optometrist because of her bad attitude, I will not tolerate being treated like this.