Disappointed and frustrated customer

On 22 April 2023 I returned my new glasses that I have just bought from Specsavers - Carnival City, as they were faulty. They then promised to fix the problem and notify me once the glasses are ready. Then on 9 May 2023 I decided to follow up with them as I did not receive any communication from them since. I then learned that they have never sent my glasses to the lab to be fixed and only dispatched it on 10 May 2023, almost 3 weeks later. If I didn't follow up with them, the glasses would most probably still be lying there.

Today, 12 May 2023, I have not received any communication from them informing me of the progress or approximately when I can expect the glasses. I sincerely hope the problem would be fixed.

I am very disappointed with the service I have received. This is unacceptable as I have to get along without the glasses for an extended period of time. All of this just because someone failed to do their job. Now me, the customer, has to suffer.