Disappointed

Really disappointed in Spec-savers Canal Walk. Ordered spectacles 2 weeks ago, the tracker does not update since 18 February and today is 1 March. Only to find out that they have to “start over “ with making my lenses due to a mishap on their side. I chose this place because it is a trusted and well known brand and they are pretty quick . If I didn’t need the glasses I wouldn’t be getting them??? They didn’t let me know UNTIL I phoned them. Now it’s sorry for the inconvenience without any compensation. I paid so much money, I might as well have gone to a local optometrist based on how long they taking and lack of communication. If I could give 0 stars I would.