Disappointed

Dear Specsavers Management,

I would like to complain about my experience at your Jeffreys Bay branch.

I made my 16:30 appointment well in advance and arranged time off work. Although there was a planned power outage, my appointment remained confirmed.

At 13:30 I received a call from the branch asking if I was still coming, whether I was using medical aid and if it was my first visit. The call was cut off, and when I tried calling back, I was not informed that the outage would affect my appointment.

I therefore arrived on time, only to be told that my appointment had to be rescheduled because of the power outage. There was no apology or consideration for the fact that I had taken time off work and travelled to the branch. The staff member dealing with me was dismissive, while her colleague appeared embarrassed and kept looking down.

I understand that power outages happen, but this was a planned outage and I should have been properly informed before making the trip.

I have used Specsavers for many years, including branches in Paarl, Stellenbosch and Humansdorp, and have never experienced service like this. This was extremely disappointing because I have only ever received good service from Specsavers. I will most definitely not return.