Delays delays delays

<p>It has been 13 working days since my husband and I went for our eye tests and ordered our specs at Spec-Savers Somerset Mall.</p> <p>After receiving a notification <strong>last Thursday </strong>that our lenses have been manifactured we patiently waited to hear from SpecSavers to arrange for collection. We were informed upon placing our order that it takes 7 to 10 working days for the specs to arrive. We have been following up regularly enquiring when we can expect to receive our glasses.</p> <p>This morning we followed up again and were told that there was a mix up and the lenses went to the wrong lab. Consequently we have to wait another 7 days and can only expect to receive our specs at the end of next week! Yet they have received payment on the 23rd of Jul already!!</p> <p> </p> <p>In the meantime my husband is struggling with tention headaches. </p> <p> </p> <p>Rediculous. We had to chase down the branch to find out what was happening with our order. No one even bothered to notify or apologise for the long wait.</p> <p> </p> <p>We were just told that it is out of their hands and that there is nothing that they can do about the matter. No one can tell us why the error occurred. No one knows what is going on. </p> <p> </p> <p>I'm not happy with this service at all. </p> <p> </p> <p> </p>