JR
Juan R
1 reviews | Active since Jul 2011
18 Mar 2015, 15:56
Defected lenses
I was at Spec savers to get 2 pairs of glasses after my 2 yearly check up. I paid Spec savers the outstanding balance for my glasses on the 20th of February 2015. On the 25th of February Spec savers contacted me to inform me that there is a defect on the sun glasses lenses, but they are in the process of rectifying the problem and should have my glasses ready for collection the following Thursday the 2nd of March. I was there on the 6th and the glasses were still not ready for collection since the sunglasses still had the defected lenses. Up to now I have not heard anything from Spec savers nor have I received my glasses.
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Spec-Savers SA's replyOfficial
19 Mar 2015, 09:16Hello JLRaath,
Thank you for bringing the matter to our attention.
I have addressed your complaint with Spec-Savers Secunda and the store has confirmed that your sunglasses are ready for collection.
The Franchisee has tried to contact you yesterday with no luck, to apologise regarding the delay and left a voice message.
She also sent you an SMS notification via our Calico system.
We appreciate the time you have taken to bring this to our attention and we truly apologise for any inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Thank you for bringing the matter to our attention.
I have addressed your complaint with Spec-Savers Secunda and the store has confirmed that your sunglasses are ready for collection.
The Franchisee has tried to contact you yesterday with no luck, to apologise regarding the delay and left a voice message.
She also sent you an SMS notification via our Calico system.
We appreciate the time you have taken to bring this to our attention and we truly apologise for any inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Best regards,
Spec-Savers SA's reply19 Mar 2015, 09:16
Official
Hello JLRaath,
Thank you for bringing the matter to our attention.
I have addressed your complaint with Spec-Savers Secunda and the store has confirmed that your sunglasses are ready for collection.
The Franchisee has tried to contact you yesterday with no luck, to apologise regarding the delay and left a voice message.
She also sent you an SMS notification via our Calico system.
We appreciate the time you have taken to bring this to our attention and we truly apologise for any inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Thank you for bringing the matter to our attention.
I have addressed your complaint with Spec-Savers Secunda and the store has confirmed that your sunglasses are ready for collection.
The Franchisee has tried to contact you yesterday with no luck, to apologise regarding the delay and left a voice message.
She also sent you an SMS notification via our Calico system.
We appreciate the time you have taken to bring this to our attention and we truly apologise for any inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Best regards,