CP
CHANTAL P

1 reviews | Active since Oct 2011

08 Feb 2019, 13:11

CORNUBIA BRANCH ROCKS ...

I would like to commend Spec – Savers Cornubia for the outstanding service they provide there customers. I first contacted Spec – Savers Phoenix for an appointment for my 10year old daughter. And was told the next available appointment was in 7months – I was horrified with that reply. They are completely rude and unprofessional they couldn’t even provide an explanation for their delayed appointments . I then contacted Spec-Savers Cornubia , they gave me an appointment within 2 DAYS {I was so Surprised }, the staff was friendly , professional. When we finally had our appointment the Optometrist, he was amazing , he took his time , explained each step to us . Turns out my daughter had a more serious issue , the necessary was done by the staff . In term of appointments to the specialist , follow up calls. I cannot explain how amazing SPEC –SAVER CORBUBIA has been to us. I would like to especially thank FATIMA , you are a true asset to your company , and I hope they recognise that . Your sense of care and professionalism is instantly seen . {WELL DONE}, maybe go show Phoenix Plaza how it’s done , and the true meaning of customer care and service , they lack training and is completely clueless. Please keep up the awesome job you guys are doing at Cornubia, My daughter gets her specs today . #Happy Mom

0
Replies (2)
CP
CHANTAL P's update18 Feb 2019, 12:36
Reviewer Update
What happened Spec -Saver u response on to complaints ???
Spec-Savers SA
Spec-Savers SA's reply18 Feb 2019, 12:45
Official
Hi Chantal,

Our sincere apologies, we have been having issues with this. 

Thank you so much for taking the time to share this amazing experience with us, we truly appreciate this. We will most definitely be sending this through to the store and management to see! 

Thank You & Kind Regards
Spec-Savers Team

Best regards,