Complaint turnt into a compliment

<p>So I lodged a complaint regarding the service I had received from Specsavers early this morning. Minutes after my complaint, Milly, the manager from Centurion Mall at Reds branch called me to apologize for the service that I had received and tried by all means to make sure that I was satisfied. I feel better now and because of her, Centurion Mall at Reds branch has managed to retain me as their patient. She followed up on me twice and managed to calm me down, she deserves the position that she is in, thank you Milly, you're a star. As for the Centurion Mall branch, nobody has even bothered to say anything to me and I still rate their service as terrible!!! This compliment is only for Centurion Mall at Reds branch, and for Milly, the branch manager.</p>