sB
shireen B

1 reviews | Active since Jan 2017

17 Jan 2017, 10:00

Complaint

<p>In December I booked in my spectacle at Spec-Savers in Promenade Mitchells plain for a repair i was informed that it would cost me R130 to get my spectacles fixed . On the 17/01/2017 went to Spec-Savers st George Mall to get the arm tighten , i was then inform that the arm was just glued onto my specs , i am not happy with this due to the fact the lady that assisted me literally took the arm back off if i didnt go this would have cost me again , now i had to order me a new arm and its costing me again money.</p> <p>The services i paid for has turned out to be very poor.</p> <p>This service is very pathetic .</p>

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply17 Jan 2017, 10:32
Official

Dear shireenbenjamin,

Thank you for taking the time to bring this to our attention.

We have sent your matter through to our senior representative to investigate with the utmost urgency. Our representative will be in contact with you.

Kind Regards

Spec-Savers Team