Complaint

ON the 26th January 2018, I went to Specsavers The Glen to do an eye test. The test was done and I was advised to get prescription glasses which I agreed to. They processed everything and I paid to pay an amount that my medical aid would not cover. I was told that I will have to wait three weeks for the glasses. I was called only six weeks later to come and collect the glasses. When collecting the spectacles, I was told that I have to pay in more money due to the fact that my medical aid did not pay for everything. I requested that they verify with their accounts , the lady I spoke to then promised to call me in two days. She never called back until I decided to enquire two weeks later. I was then told that the claim was not processed properly to the medical aid. They now had to submit a new claim to the medical aid. I am waiting and obviously frustrated by the substandard and unprofessional service.