GB
George B
1 reviews | Active since Jan 2011
12 Aug 2015, 11:23
Communication not high on Spec-savers Agenda
Marketing & communication seems to be a one-way street at Spec-savers. <br> I commented about poor marketing planning with their give-aways on 5th June, got a call-back on my voice mail the same day (wow, very good) with the promise of a call the following Monday. <br> Nothing happened. I commented again on 18th June. Nothing happened.<br> So I comment again about the lack of the courtesy of a response (even by email) and wonder if the crickets chirping will cause me to go back to the local optometrist because at least he cares . . . . .
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Spec-Savers SA's replyOfficial
16 Oct 2015, 11:53Hello diffmark,
Thank you so much for bringing the matter to our attention and apologies for the late response.
As per the telephonic conversation we had, I have addressed your complaint with our Marketing Manager and I am aware that she has also made contact with you.
I am aware that the matter has been resolved.
On behalf of Spec-Savers South Africa, please accept our sincere apologies for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us and we will assist you accordingly.
Kind Regards
Miliswa Ntlanzi
Spec-Savers SA
Thank you so much for bringing the matter to our attention and apologies for the late response.
As per the telephonic conversation we had, I have addressed your complaint with our Marketing Manager and I am aware that she has also made contact with you.
I am aware that the matter has been resolved.
On behalf of Spec-Savers South Africa, please accept our sincere apologies for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us and we will assist you accordingly.
Kind Regards
Miliswa Ntlanzi
Spec-Savers SA
Spec-Savers SA's reply16 Oct 2015, 11:53
Official
Hello diffmark,
Thank you so much for bringing the matter to our attention and apologies for the late response.
As per the telephonic conversation we had, I have addressed your complaint with our Marketing Manager and I am aware that she has also made contact with you.
I am aware that the matter has been resolved.
On behalf of Spec-Savers South Africa, please accept our sincere apologies for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us and we will assist you accordingly.
Kind Regards
Miliswa Ntlanzi
Spec-Savers SA
Thank you so much for bringing the matter to our attention and apologies for the late response.
As per the telephonic conversation we had, I have addressed your complaint with our Marketing Manager and I am aware that she has also made contact with you.
I am aware that the matter has been resolved.
On behalf of Spec-Savers South Africa, please accept our sincere apologies for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us and we will assist you accordingly.
Kind Regards
Miliswa Ntlanzi
Spec-Savers SA