Client Service

I am so disgusted with today's service at Heidelberg Specsavers.They really dissapionted me this time.We all know that it is not easy to book an appointment for your kid under 12 at specsavers as the booking is so packed and we cannot book at the counter with specsavers.Today I was late for my appiontment with my daughter.Half an hour as she came out late from school.I went into specsavers Heidelberg and plead with the lady as I struggled to book this appointment and I drove three quarter of an hour.This is one of the receptionist.I had to be there at 2 o clock.I arrived at 2:20.I understood the inconvenience I caused her,but this was due to unforseen circumstances.She did not even check if there was an opening for that day due to a cancelation or if the next client is indeed coming.I mean how much effort could that have been as it was already 2:20 that time of the day not alot of clients.The last time I was there with my eldest daughter i had to wait for almost 20minutes later for my appointment cos the eye doctor had to take someone else that came in after me...I was patient...But today I had to explain to my daughter why her eyes could not be tested and I had to go back online and could only find a booking for month end August. Please Heidelberg specsavers improve on your service.Empathy and giong the extra mile makes a big difference in someone's life who really needed it.Pay kindness and emphaty forward.