Care much?

<p> </p> <p>It is with great disappointment that I type this email. I, myself, work in a customer service environment so it very difficult for me understand when I receive less than favorable service.</p> <p>I arrived at your Rosebank shop at approximately 11:20 in Friday 03.03.2017. I had an 11:30 appointment.<br />Upon my arrival, I was asked to complete the patient details forms. Knowing I was pressed for time, hour lunch time often flies by at a blink of an eye, I asked if I can pick my frames as I was waited for the optometrist to get done.<br />11:50, frames chosen, the receptionists apologize for the wait and knock on the optometrist's door. <br />They did this 3 times with no response from the other side.<br />At around 12:15 the optometrist, Fatima, came out with the patient. She finished off with the patient... this took about 10minutes without her even acknowledging my presence.<br />Fatima eventually came to me and asked me to follow her. I asked her to rather come to as I needed to talk to her. I expressed my disappointment as even as she was sitting next to me, she had not yet apologized for the delay of the appointment. This is at 12:25... to think I had the courtesy of arriving early.</p> <p><br />I informed her I had no interest to continue with the appointment, let alone the fact I officially had no time let to honor the appointment. Only then did she find it appropriate to apologize.</p> <p>I find this absolutely unacceptable and I would for another patient to experience such service.</p>