MS
Marinda S
1 reviews | Active since Jan 2014
11 Aug 2020, 11:25
Cancelled mediwallet with earned rewards
I have recently received a Medi Wallet card from Specsavers to spend at Clicks. I used it and earned R 250 rewards which I did not use. I then app**** for a credit increase and based on this Specsavers cancelled the card. This was done without communicating it to me and now I lost the rewards that is rightfully mine. It feels a bit like false advertising or even ***** if they can just take back the rewards that was rightfully earned. This is ridiculous for them to just cancel everything even when I was paying my account diligently.
Helpful (0)
Replies (3)0
Replies (3)
Spec-Savers SA's replyOfficial
12 Aug 2020, 16:32Dear Marinda,
Thank you for bringing your MediWallet matter to our attention. We have sent everything through to the MediWallet representative to step in and attend to your matter with urgency.
Thank You & Kind Regards
Spec-Savers Head Office Team
Thank you for bringing your MediWallet matter to our attention. We have sent everything through to the MediWallet representative to step in and attend to your matter with urgency.
Thank You & Kind Regards
Spec-Savers Head Office Team
Spec-Savers SA's reply12 Aug 2020, 16:32
Official
Dear Marinda,
Thank you for bringing your MediWallet matter to our attention. We have sent everything through to the MediWallet representative to step in and attend to your matter with urgency.
Thank You & Kind Regards
Spec-Savers Head Office Team
Thank you for bringing your MediWallet matter to our attention. We have sent everything through to the MediWallet representative to step in and attend to your matter with urgency.
Thank You & Kind Regards
Spec-Savers Head Office Team
MS
Marinda S's updateReviewer Update
28 Aug 2020, 11:11I still have not received any feedback regarding this matter and will be writing another complaint.
MS
Marinda S's update28 Aug 2020, 11:11
Reviewer Update
I still have not received any feedback regarding this matter and will be writing another complaint.
Spec-Savers SA's replyOfficial
28 Aug 2020, 15:31Hi Marinda, We have followed up and the MediWallet head office team has advised that they are in contact with your and dealing with your matter.
Our sincere apologies and thank you for getting back to us.
Kind Regards
Spec-Savers Team
Our sincere apologies and thank you for getting back to us.
Kind Regards
Spec-Savers Team
Spec-Savers SA's reply28 Aug 2020, 15:31
Official
Hi Marinda, We have followed up and the MediWallet head office team has advised that they are in contact with your and dealing with your matter.
Our sincere apologies and thank you for getting back to us.
Kind Regards
Spec-Savers Team
Our sincere apologies and thank you for getting back to us.
Kind Regards
Spec-Savers Team