Canal Walk

<p> </p> <p>Canal Walk - non service delivery</p> <p> </p> <p>I would like log a grievance I have re the Client Service Delivery of your Canal Walk Store. The service that I've received over the last few weeks as been atrocious.</p> <p> </p> <p>Background:</p> <p>I purchased a pair of blue Police reading glasses just over a year ago. Just before the warranty was up , one of temples of the glasses came loose. I took them in for repair , as they were still under warranty. The glasses were repaired , by fitting the lenses into a “new“ frame ( which incidentally was second hand / demo frame ) , as could see was defiantly NOT new ( has scratches on it and not very clean) . The replaced frame was black , this was not what I expected as my original one was blue . I was advised that it was the only frame available. As I had no option but to accept the black frame , I did. A few months later (after the warranty period , the same happened to this black frame , the temple fell off). I again went to the Canal Walk Branch , advising them that the glasses broke and would like them repaired. They advised the glasses were now out of warranty. I explained that the glasses that I needed to be repaired were only a few months old (even though I was given a new second hand frame on last repair). I was advised that I would now have to pay +/- R 580 insurance fee for a new frame. Under unbridge , I said they must go ahead with repair work which would take about a week. After a week I started calling the branch almost daily to follow up on progress , I was advised that they are getting a frame from St Georges street and waiting for FedEx to collect and deliver. Each day same excuse / explanation given. I called the branch yesterday demanding that this is now sorted as its now been over three weeks since I handed in the glasses . I spoke to a David & Cindy , neither of which could tell me what was on my job card or the actual date that the glasses were handed in.</p> <p> </p> <p>I find the service that I’ve been received to be absolutely appalling , seems like nobody knows what is going on there. Kindly investigate the above and ensure that matter is resolved immediately !! </p>