Blueroute branch needs to improve on service delivery

My spectacles got stollen in December, I went to SpecSavers Blueroute to get my replacement pair as it was ensured. On 28 December I made payment and I was told that it would take 2-3 weeks to receive the replacement, I informed the lady assisting me that I suffer from migraines and I desperately need my specs ASAP. After 3 weeks I contacted them to follow up since they never called or emailed to update me. I was then told that they called the lab and the lenses did not pass the quality test and would have to be redone. I got an sms 3 days later stating that my specs where at the lab and it should take a week to receive my spectacles. It has now been 5 weeks, I emailed the branch to follow up and was told that my specs was not with the batch received and they’ll contact me when it arrives. I have never had such a terrible experience at any other SpecSavers branch and it seems that the staff get annoyed with you for following up. If they kept in contact or ensured that you receive your specs within the promised time they would not have “annoying clients” calling the store every day. I will definitely not be using this branch ever again!