Bitter-Swwet Experience With Spec Saver

I would like to thank Thuli and Olga from the Cresta Mall branch, and Nhlanhla from the FNB bank city (Joburg CBD) for their friendly and empathetic customer service. They gave an impressive experience.

To the rest of the Bank City personnel, including the optometrist that was on duty on Saturday 28th May 2022, I suggest that when a customer calls on Friday and asks what time they close on Saturday, and they say at 12pm, then the customer arrives at 11h50 on Saturday, please give them the same kind of service as the one who arrived at 11h00 am as they both arrived during your operating hours. Otherwise, tell the customer who called on Friday that your Saturday slots are fully booked, instead of letting them drive to the branch then tell them it's almost closing time when it's written 'opened' at the door and it is within operating hours.