Below under par service

They dont deserve my star.

Did my eye test 28 August 2019.

I am the one who have been pestering them, and asking them if they managed to get my TRIAL lenses.

On 19 Nov, they finally said my Trial lenses have arrived.

Got there on the 20th, and guess what... Im given contact lenses which are the same script as my eye glasses, upon questioning the script of the lenses the admin calls the optometrist, who then acts like he is MR know it all. I ask him as to why am o given 1. An incorrect script and 2. The wrong brand of contacts when I specifically asked for biofinity.

He tells me that he corrected the contact lenses script and also said all contact lenses are the same it's just the branding thereof that's different. I got mad, and told him that I dont buy his explanation as before using biofinity I had to try out 3 other brands which weren't comfortable at all.

What really ****es me off is that, he wasn't even listening to me as he kept interrupting me when I explained my story...

I am telling you if u was a person who is used to swearing or making scene I could in the front pages of Sunday world...

From 28 August till 20 November... haai guys, your customers service is beyond *******,..

I ended up, asking for a script as I dont want drama in my life(I dont even trust their eye test results anymore, as now the contact lenses script is 0.25 less compare what they wanted to give me the 2nd time around for my right eye....

I'll go to an optometrist who values my service and time.....