Be careful what you're promised.

My wife got a set of multi focals from your Blue Route branch. There was a special running that gave you a second frame to the same value, free. We initially opted to taking reading glasses as the second set. This later changed because the multi focals never worked out for my wife, and her lenses were swapped out for reading one. We were advised that we could take any frame. Sunglasses included. If there was a price difference, we'd just pay the difference.<br> <br> Calling in last week, requesting a Ray-Ban, we were advised that Spec Savers no longer supplies that brand. But, Canal Walk does and could get it. But we understand it's a franchise business, so I enquired about a pair of Police sunglasses, I was told that we are only allowed to take a pair from what spec savers has to offer, excluding the major brands. This goes against what was initially promised. <br> <br> I called Natasha from blue and told her to pass on a message of congratulations to her boss, he's managed to save R1200 as we won't be collecting on that, but Spec Savers as a company has probably lost future business from quite a large family.