JM
Jeffrey M

1 reviews | Active since Apr 2019

20 Dec 2021, 02:07

BankCity Service glories and glitches

Good service from BankCity outlet.

Mr Selopyane's service is topnotch.

His male consultant was also superb in helping me select frames as well as with payment processing.

One snag - I had to repeat my personal info more than twice - despite having updated it telephonically and online, I discovered that my incorrect telephone details were not updated. Seems there's a snag in data pulling through or being captured. Repeating information at each service point is an avoidable service hurdle.

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Replies (2)
Spec-Savers SA
Spec-Savers SA's reply23 Dec 2021, 17:24
Official
Hi Jeffrey. 
 
Thank you for sharing your experience with us! Our team is continuously working hard to improve our service. We will be sure to pass your review onto the team at Spec-Savers Bank City! 
 
Warmest Regards
The Spec-Savers Team

JM
Jeffrey M's update24 Dec 2021, 12:57
Reviewer Update
Sadly matters went pear-shaped on enquiring when my specs will be ready for collection after 8 working days.
My initial good service rating remain unaltered.