Bad Service once again

I had glasses made up in August 2023 in Howick. Once they were ready they sent them to Newcastle KZN to the branch. I was unable to collect so a friend of mine that was going to Newcastle collected them for me on the 29th September 2023. Once I received the glasses I noticed that the right lens was also made up even after I told them not to put in a prescribed lens as I only have 3% sight and all the other times they have put in a plan lens. The lens for my 'good eye' left eye is not clear and very blur vision. I have tried to look through the lens at different angles but does not work. I called the Howick branch on Saturday the 28th October 2023 and told them about my glasses not working. I was told that they would call me back in 10 minutes after the had spoked to the Optometrist, but noting happened. I called back later in the day but no answer, and again today Monday the 30th October 2023. I find by reporting on this site one gets answers.