Bad Service Eyecare Provider

I recently went to PecSavers Soneike in Kuilsriver for a new pair of spectacles. They also made my previous pair of spectacles. After wearing the spectacles for a couple of days I realised that my eyes were not adjusting to the new lenses. I returned the spectacles to SpecSavers and made a new appointment with the optometrist to have the spectacles as well as my eyes reassessed. Upon arrival at my appointment, I was told by the optometrist that my eyes have deteriorated severely and that they are unable to assist me anymore. I was referred to another service provider. I explained to her that I am unable to see with the new pair of spectacles and requested them to resolve this issue. The optometrist, Me. Benita Singh explained to me that the owners have decided not to rectify this issue and that they are not willing to do any further work with this regard. Surely, the new pair of spectacles SpecSavers Soneike made, should have been better or, worst case scenario, be of the same standard as the previous pair they made for me?? Not WORSE! I do not want to go back to SpecSavers Soneike, as they do not offer the best possible solution for each customer’s eye care needs, as mentioned on their website. All I want is for SpecSavers Soneike to refund Discovery for this poor services they have provided.

SpecSavers Soneike contact details: Shop 29A Soneike Centre C/O Amandel & Bottelary Kuilsriver, Western Cape, 7580 Tel: (021) ********** Owner: Quintain