DM
Dansile M
1 reviews | Active since Oct 2020
01 Mar 2022, 08:29
Bad service
Bad service - told they will open at 09:00 am because they have training - white man comes and they assist him, DISGUSTED BY KRIEL BRANCH
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Replies (3)0
Replies (3)
Spec-Savers SA's replyOfficial
01 Mar 2022, 09:16Dear Dansile.
Thank you for bringing your matter to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your unfortunate experience with Spec-Savers Kriel.
Warmest regards
The Spec-Savers Team
Thank you for bringing your matter to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your unfortunate experience with Spec-Savers Kriel.
Warmest regards
The Spec-Savers Team
Spec-Savers SA's reply01 Mar 2022, 09:16
Official
Dear Dansile.
Thank you for bringing your matter to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your unfortunate experience with Spec-Savers Kriel.
Warmest regards
The Spec-Savers Team
Thank you for bringing your matter to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your unfortunate experience with Spec-Savers Kriel.
Warmest regards
The Spec-Savers Team
DM
Dansile M's updateReviewer Update
01 Mar 2022, 14:17Chantelle the branch manager approached me and asked if I cannot read - she was disrespectful and I told her that I am an expert when it comes to customer service - inform clients why others are coming in while we were in the line thats all and she kept on saying 'can't you read - then she further explained why and I told her that you were suppose to do that in the first place . I cannot deal with poor service as I always make sure that I give the best.
DM
Dansile M's update01 Mar 2022, 14:17
Reviewer Update
Chantelle the branch manager approached me and asked if I cannot read - she was disrespectful and I told her that I am an expert when it comes to customer service - inform clients why others are coming in while we were in the line thats all and she kept on saying 'can't you read - then she further explained why and I told her that you were suppose to do that in the first place . I cannot deal with poor service as I always make sure that I give the best.
Spec-Savers SA's replyOfficial
03 Mar 2022, 12:42Dear Dansile.
On behalf of Spec-Savers head office, we sincerely apologies for this unfortunate experience that you have been through. This is not the level of service that that we strive for as a brand.
Warmest Regards
The Spec-Savers Team
On behalf of Spec-Savers head office, we sincerely apologies for this unfortunate experience that you have been through. This is not the level of service that that we strive for as a brand.
Warmest Regards
The Spec-Savers Team
Spec-Savers SA's reply03 Mar 2022, 12:42
Official
Dear Dansile.
On behalf of Spec-Savers head office, we sincerely apologies for this unfortunate experience that you have been through. This is not the level of service that that we strive for as a brand.
Warmest Regards
The Spec-Savers Team
On behalf of Spec-Savers head office, we sincerely apologies for this unfortunate experience that you have been through. This is not the level of service that that we strive for as a brand.
Warmest Regards
The Spec-Savers Team