bad service at spec-savers blue hills complex near midrand noordwyk

I have done my eye test at spec-savers blue hills shop*** centre next to midrand noordwyk. examination went okay. i now proceded to pay for glasses which i paid after i asked for the certificate of my results so i can do my drivers license as it was lost some weeks back. the optometry which was indian started by saying they are going for lunch they will come and do the certificate After lunch. to my suprise when i returned he said he cant do it as glasses are not yet issued. my question is how am im going to drive to work as i dont have a drivers licence first of all i had six months driving without spectacles.now i have asked for a refund and it looks like they also wants to delay it.