Bad service at spec saver Mafikeng branch

I would like to complain about a bad experience experienced at Spec Saver Marikina branch. Upon my arrival at the branch, I waited for 1h30 and later informed that the Doctor is out of the surgery but we were left waiting without any word.

My appointment was on the 4th of December 2020 and my spectacles were supposed to be ready within 3weeks. I waiting for about 6weeks to receive my order and every time I phone the branch to I enquire I was phoned to wait for their call

On the 15th January I collected my spectacles but I was not satisfied. When I paid the balance, I took out my clicks card but I was informed it will not work I should have used with my first payment. I informed the assistant that I was not asked to produce my card.

After 2days I went back to the branch as my lense was too heavy and not comfortable as it was straining my eyes. I was asked to leave my contact details and I will be informed that I will be called once the Doctor is available.

Everytime I phone the branch their phone is just ringing and no answer. I am frustrated as I have new pair of spectacles that I am unable to use.

Client