Bad Service and Lies!!!

I booked and went in to Spec savers cape Gate last night at 18:30. I was really initially impressed that you could book everything online and could accommodate me that late, since I had to work. Boy am I REALLY, REALLY disappointing in the service they have given to me. I was told last night that my prescription was too low to be covered by my medical aid but could get a quote to pay cash, which was still fine. I agreed that I would email the quote I accepted back this morning. Before I could do that I received a call with good news at 09:52 am. My medical aid had approved the eye test, frame and lenses but not any extras. That was great as I was about to sign a quote and EFT R1400 to them. I then paid and booked for a flight home with the R1400, that I had reserved for the glasses. 14:32 I receive a two missed calls, I call back and it is Spec savers Cape Gate, I am thinking wow that is good service. Not a chance, it was no another lady who was calling to inform me that my medical aid would not be covering the glasses at this point I become totally confused. My question is, who is not being honest. So did the first lady call the medical aid who approved and then the second lady called and they declined or did they even call the medical aid. This is really bad service and I am really disappointed by all of this. I was willing to pay cash for the spectacles. You cannot tell someone one story and then say oops sorry the other one made a mistake. Very very very bad service and I cannot deal with a "I am sorry sir" it just elevates my anger as I sit with the problem, not you.