Bad service and lack of communication

I visited spec savers at medicross in lambton. The staff do not smile and I was not allowed in with my child when they tested her eyes. Before I made my appointment I asked them do they take my medical aid and they said yes. The fact that they did not know that discovery key care does package deals. My child is currently wearing glasses but the eye specialist said that she does not need glasses. So to me that is worrying. They do not explain to you how the test went after the fact. I had to ask.