1 reviews | Active since Dec 2024
Bad service and incompetence
Yet again.. another disappointment service.. left a review a week ago of the BAD service that has really costed me at Specsavers Menlyn and the “Owner” rep**** for days ago and I quote :’ Dear Sinawo,
Thank you for taking the time to bring your unfortunate experience at Spec-Savers Menlyn to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your matter with the utmost of urgency. Please forward your contact details through to *** as we have a representative standing by ready to step in and assist.
Warmest regards The Spec-Savers Team’
I sent my details immediately thinking you know what there will be a resolution since the owner is involved , but I was actually fooling myself … They attempted to call me on Thursday at 19:46 pm.. I mean I am not stupid for people to say they will treat it with urgency and someone is on “ standby “ to attend to me query. Why call me when you about to knock off because they close at 20:00pm.
Sent them an email telling them to call me in the morning not during the time they about to close .. Till date I am still waiting …
Horrific Service I must say..
On behalf of Spec-Savers head office, we sincerely apologies for this unfortunate experience that you have been through. This is not the level of service that that we strive for as a brand. We will follow up with our representative and ensure that you are contacted.
Thank You and Kind regardsThe Spec- Savers Team
On behalf of Spec-Savers head office, we sincerely apologies for this unfortunate experience that you have been through. This is not the level of service that that we strive for as a brand. We will follow up with our representative and ensure that you are contacted.
Thank You and Kind regardsThe Spec- Savers Team