Bad service and giving false info to it's customers

I broke my frame by accident on Saturday and went to Spec Savers to get them repaired or replacement. I was told of the 80/20 and I was willing to pay the 20% of warranty. I choose a frame as per the consultant, but he never mentioned it has to be the same frame because they need to use the very same lenses. Now we couldn't find the same frame and now I am left without glasses. I bought the glasses in Feb this year and have 2 year warranty but now I am told this ****. I am not happy with the service and I am struggling to work because I don't have glasses. I am thinking of exposing Spec Savers for false info. My name is Sibusiso and I need people to know about Spec Savers taking their clients for a ride and just waiting to ***** our money and not make good on their promises.... I need the branch to advise what I need to do to get a new pair of glasses or can I be refunded by the frame was of a poor quality has the broke just by me trying to clean them...