BAD SERVICE

I went to do my eye testing and get my new glasses at the Woodmead store. I was assisted by a very helpful receptionist and optometrist. That was on the 22 November 2019. I was informed that my glasses and sunglasses will be ready in 08 to 10 days we are now on the 13th day. My medical aid paid them in advance from my savings account. I am going on leave today and I haven't received none of this. I would like to cancel this order and get my refund so that I can get a pair of glass from a different optometrist.