NM
Nokuthula M
1 reviews | Active since Dec 2024
24 Feb 2025, 13:20
Bad Service
I had a very unpleasant experience at Spec Savers Clearwater. I found the lady there very unhelpful as I need assistance fixing my daughter’s broken frames whilst waiting for her new frames to be delivered. I walked out of the shop and straight into Torga also at Clearwater Mall and the young man Given wasted no time in putting the frame together to hold temporarily and the glasses held on for a good 5 days. This is the service I was expecting from Spec Savers but I found them very unhelpful and uninterested in proving a temporary solution for my daughter and for this reason I will now be going to Torga for any future optometry requirements.
Helpful (0)
Replies (1)0
Replies (1)Spec-Savers SA's replyOfficial
25 Feb 2025, 08:17Hi Nokuthula.
Thank you for taking the time to bring your concerns about our service to our attention. We want to sincerely apologize for the experience you had and any frustration or inconvenience it caused. We will ensure that you are contacted regarding this.
Thank you and Kind regards
The Spec-Savers Team
Thank you for taking the time to bring your concerns about our service to our attention. We want to sincerely apologize for the experience you had and any frustration or inconvenience it caused. We will ensure that you are contacted regarding this.
Thank you and Kind regards
The Spec-Savers Team
Spec-Savers SA's reply25 Feb 2025, 08:17
Official
Hi Nokuthula.
Thank you for taking the time to bring your concerns about our service to our attention. We want to sincerely apologize for the experience you had and any frustration or inconvenience it caused. We will ensure that you are contacted regarding this.
Thank you and Kind regards
The Spec-Savers Team
Thank you for taking the time to bring your concerns about our service to our attention. We want to sincerely apologize for the experience you had and any frustration or inconvenience it caused. We will ensure that you are contacted regarding this.
Thank you and Kind regards
The Spec-Savers Team
