Bad Service

I ordered contact lenses at the Spec savers in Kolonnade Mall. I popped in earlier this week to check if they have arrived and they hadn’t arrived. Today I decide I will be heading that side so let me just call and find out if they have arrived. The lady that picked up says to me she is still busy with a patient so she will call me back when she’s done and I asked approximately what time and she says 30mins, this was at 9:41. 10:46 I still hadn’t received a call, now I called earlier obviously to try plan my day to know should I make a turn at the mall or not, I called at 10:46 the very same lady picks up the phone I tell her I’ve been waiting an hour for her call she does not even apologize and says “oh your contact lenses are not in”, I asked how long do they take she says a week and a half. I get home 2 hours later I receive an sms that my contact lenses are ready. This is after I told her please send the script on my email I will go to another optometrist. I still haven’t received the script by the way 2hours later. And the reason why I kept checking even despite haven’t received an sms is because I live 20mins away and I don’t go that side often so whenever I’d go I’d obviously just check if my lenses had arrived just so I wouldn’t return a day later.