Bad service

I’m not pleased with spec savers Canterbury service, firstly I had to wait 2months for my prescribed specs because they had broken the lens, secondly when they arrived the frame was scratched. I was told they no longer have the same frame I have to choose another one which costs the same because they didn’t have what I liked at the store they made a deal with me that they (spec savers Canterbury) will email another branch and cc me to do the exchange, that was never done, till this day I have not received any feedback. I have been very patient.