Bad service

I went to spec-savers in Douglas dale on the 26 of January. I got my eye test. The optometrist there said he would hand in my medical aid details on monday to check if I'm covered for the specific type of lenses (29 January)

On monday I called to check if they had put through or enquired with the medical aid. Only to find out the receptionist hasn't.. I called two more times she still hasn't. I called for the last time only to find that the receptionist who said she was going to do it left and will be back on Wednesday.. the one now answering the phone doesn't know anything whether the other receptionist checked or not.

So I said ohkay. Please check for me. She said she will check and call me back. I did not get any call back. I had to call again today (tuesday). Where the phone kept ringing.

The receptionist finally answered few hours later and said she hung up on me because she was just on the line with my medical aid. She will call me back.

Another hour or soo goes by I call again. It rings and rings. Then she answers and says she will call me back she is with a client. I said no.. I am a client!

She then called back and said the medical aid does not cover the multi vision lenses. I said impossible as the brochure says it's covered.

I said I would call the medical aid and ask what is wrong (that was another fight) the medical aid said that she had to put in a letter of motivation and all optometrist know this. (As I was fighting with the medical aid on why I should I motivate it if I had my eye test already)

So I was running around finding out how to get these lenses meanwhile she was suppose to do this. Because clients can't send the motivation letter.

Worste service ever. As I have to follow up on things they said they would do.. And things they know they should do.. but did not do.

Really I got better service with the small optometrist in fourways.

Really horrible..