bad service

<p>I was at Spec-Savers - The Reds in Raslouw on 07/12/2016. I did an eye test and ordered my spectacles and then qualified for the promotion currently running of second pair summer pro. I did not find anything that I liked (sunglasses) and was then told that I can also use my current sunglasses, I had to pay extra for adding some other things to this second pair and i was told that my things will be ready within 10 days. They took the measurements for this second pair and told me when i come to collect I need to bring my sunglasses along. On Thursday (15/12/2016) the guy from Spec Savers called to say my things is ready for collection. I asked the guy if they are open on Friday which was the public holiday. He told me they are open till 7 at night and I then told him I will come the following day. I went there and found this rude lady. She told me that she does not understand my order and i explained to her that instead of taking a second pair i am using my old sunglasses. She then told me that i need to leave my sunglasses there because she's alone and there is no technitian to put the glasses onto the frame. I told her that <strong>maybe </strong>then I must cancel this because it is far and i cannot come there for nothing. Then she first took a deep breath then started saying she's just a worker and she will let the manager call me the following day which was gonna be the Saturday. Today is Monday and I even wrote on Facebook but no one called me. I was asked (on Facebook) which Store is it and i answered that 3 or 4 hours ago. The attitude from the lady at Spec-Savers is as if we don't have other options to go to for Optometrists and I don't think they care for the discomfort that we as customers go through with our eyes. If a person cannot handle the heat of being alone, he or she must not be left alone to deal with customers. And there is ways of how to talk to customers, just because you think the questions that I ask (and I am entitled to ask questions because I <strong>Pay </strong>for your services) is stupid does not mean you have to roll your eyes or take deep breaths. I mean, she could not even read their own systems, I explained that to her and when she had to explain to me, she was harsh and talking about she's just a worker, is it only a manager who goes for customer service courses at Spec-Savers??????</p>