Bad, rude service

<p>I received a message today that Spec Savers Queenstown has handed me over for an amount less than R500 and after I spoke at length to the lady in their accounts department. Advantage has been taken of our last conversation being of a verbal nature. The lady assured me that she would contact my medical aid again to resolve the matter and let me know if there was a problem. I never heard from her again and now: handed over. When I spoke to her again today she just denied it and pointed out the last sent emails. When I asked for her surname she sarcastically asked if I would like to know her ****en name too. She did not want to contact the owner as he is on holiday but eventually said she would email him and that I must just wait until Monday to find out if they will undo their " handing over ". I am saddened that a store I once trusted is resorting to this sort of behaviour.</p>