CB
Candice B
1 reviews | Active since Jun 2013
06 Feb 2020, 10:48
bad delivery
I had an appointment at Spec Savers at the Marc in Sandton on the 20th Jan 2020, I did the special by one get one free, I then was told in 7 days I will get the glasses and the free sunglasses, I called a few times after 7 days and still not ready, I then received my clear glasses on 31st Jan 2020 but not the sunglasses I have been calling daily to find out where they are , today 6th Feb I was called to say your second pair has arrived but the lab made a mistake and sent a clear pair instead of the sunglasses, this is now pathetic waiting its not the store its self but the lab as I know a few people complaining about issues of non delivery or incorrect deliver. I need these glasses asap for my driving, this is now a huge inconvenience
Helpful (0)
Replies (18)0
Replies (18)
Spec-Savers SA's replyOfficial
06 Feb 2020, 11:36Dear Candice,
Thank you for bringing your matter to our attention and for providing detailed information regarding your free sunglasses.
We have sent everything through to our Spec-Savers representative to attend to your matter urgently.
Thank You & Kind Regards
Spec-Savers Team
Thank you for bringing your matter to our attention and for providing detailed information regarding your free sunglasses.
We have sent everything through to our Spec-Savers representative to attend to your matter urgently.
Thank You & Kind Regards
Spec-Savers Team
Spec-Savers SA's reply06 Feb 2020, 11:36
Official
Dear Candice,
Thank you for bringing your matter to our attention and for providing detailed information regarding your free sunglasses.
We have sent everything through to our Spec-Savers representative to attend to your matter urgently.
Thank You & Kind Regards
Spec-Savers Team
Thank you for bringing your matter to our attention and for providing detailed information regarding your free sunglasses.
We have sent everything through to our Spec-Savers representative to attend to your matter urgently.
Thank You & Kind Regards
Spec-Savers Team
CB
Candice B's updateReviewer Update
06 Feb 2020, 11:43How are they supposed to help its not the store that messed up but the lab that has given the incorrect order.
CB
Candice B's update06 Feb 2020, 11:43
Reviewer Update
How are they supposed to help its not the store that messed up but the lab that has given the incorrect order.
Spec-Savers SA's replyOfficial
06 Feb 2020, 12:04Hi Candice,
The Spec-Savers representative needs to step in to escalate your matter and take this up with the lab directly as per the required procedure to have your complaint attended to and sorted out as soon as possible.
Thank You & Kind Regards
Spec-Savers Team
The Spec-Savers representative needs to step in to escalate your matter and take this up with the lab directly as per the required procedure to have your complaint attended to and sorted out as soon as possible.
Thank You & Kind Regards
Spec-Savers Team
Spec-Savers SA's reply06 Feb 2020, 12:04
Official
Hi Candice,
The Spec-Savers representative needs to step in to escalate your matter and take this up with the lab directly as per the required procedure to have your complaint attended to and sorted out as soon as possible.
Thank You & Kind Regards
Spec-Savers Team
The Spec-Savers representative needs to step in to escalate your matter and take this up with the lab directly as per the required procedure to have your complaint attended to and sorted out as soon as possible.
Thank You & Kind Regards
Spec-Savers Team
CB
Candice B's updateReviewer Update
06 Feb 2020, 12:13Thanks
But this issue is happening with a lot of other clients I suggest you guys make a plan with the lab delivering incorrect and late glasses
But this issue is happening with a lot of other clients I suggest you guys make a plan with the lab delivering incorrect and late glasses
CB
Candice B's update06 Feb 2020, 12:13
Reviewer Update
Thanks
But this issue is happening with a lot of other clients I suggest you guys make a plan with the lab delivering incorrect and late glasses
But this issue is happening with a lot of other clients I suggest you guys make a plan with the lab delivering incorrect and late glasses
Spec-Savers SA's replyOfficial
06 Feb 2020, 12:17Hi Candice,
Thank you. This matter is currently being addressed between the head office representatives and the lab for improvements to be implemented.
Thank You & Kind Regards
Spec-Savers Team
Thank you. This matter is currently being addressed between the head office representatives and the lab for improvements to be implemented.
Thank You & Kind Regards
Spec-Savers Team
Spec-Savers SA's reply06 Feb 2020, 12:17
Official
Hi Candice,
Thank you. This matter is currently being addressed between the head office representatives and the lab for improvements to be implemented.
Thank You & Kind Regards
Spec-Savers Team
Thank you. This matter is currently being addressed between the head office representatives and the lab for improvements to be implemented.
Thank You & Kind Regards
Spec-Savers Team
CB
Candice B's updateReviewer Update
06 Feb 2020, 12:29All I know its a huge inconvenience as I was actually steered away from Vision Works to come to spec savers and im not happy with this at all and also costs so much to have eye tests done at spec savers. I am not happy at all
CB
Candice B's update06 Feb 2020, 12:29
Reviewer Update
All I know its a huge inconvenience as I was actually steered away from Vision Works to come to spec savers and im not happy with this at all and also costs so much to have eye tests done at spec savers. I am not happy at all
Spec-Savers SA's replyOfficial
06 Feb 2020, 12:34Hi Candice,
On behalf of Spec-Savers head office we sincerely apologise for this inconvenience that has been caused.
Your complaint is being dealt with and the representative will be in contact with you directly with feedback.
Thank You & Kind Regards
Spec-Savers Team
On behalf of Spec-Savers head office we sincerely apologise for this inconvenience that has been caused.
Your complaint is being dealt with and the representative will be in contact with you directly with feedback.
Thank You & Kind Regards
Spec-Savers Team
Spec-Savers SA's reply06 Feb 2020, 12:34
Official
Hi Candice,
On behalf of Spec-Savers head office we sincerely apologise for this inconvenience that has been caused.
Your complaint is being dealt with and the representative will be in contact with you directly with feedback.
Thank You & Kind Regards
Spec-Savers Team
On behalf of Spec-Savers head office we sincerely apologise for this inconvenience that has been caused.
Your complaint is being dealt with and the representative will be in contact with you directly with feedback.
Thank You & Kind Regards
Spec-Savers Team
CB
Candice B's updateReviewer Update
07 Feb 2020, 13:28I got an email from the Marc store today to say they will be collecting the glasses today from the lab during their lunch time. I called now at 13:25pm and still no one has been to collect it, they are apparently only leaving at 2pm to collect them which will be pointless as I leave the office at 3pm and this has been mentioned a few times, after this experience I will NEVER deal with Specsavers again!!!
CB
Candice B's update07 Feb 2020, 13:28
Reviewer Update
I got an email from the Marc store today to say they will be collecting the glasses today from the lab during their lunch time. I called now at 13:25pm and still no one has been to collect it, they are apparently only leaving at 2pm to collect them which will be pointless as I leave the office at 3pm and this has been mentioned a few times, after this experience I will NEVER deal with Specsavers again!!!
Spec-Savers SA's replyOfficial
07 Feb 2020, 14:03Hi Candice,
We appreciate you coming back and bringing the current situation to our attention. We will forward this immediately to the representative for their urgent attention.
Thank You & Kind Regards
Spec-Savers Team
We appreciate you coming back and bringing the current situation to our attention. We will forward this immediately to the representative for their urgent attention.
Thank You & Kind Regards
Spec-Savers Team
Spec-Savers SA's reply07 Feb 2020, 14:03
Official
Hi Candice,
We appreciate you coming back and bringing the current situation to our attention. We will forward this immediately to the representative for their urgent attention.
Thank You & Kind Regards
Spec-Savers Team
We appreciate you coming back and bringing the current situation to our attention. We will forward this immediately to the representative for their urgent attention.
Thank You & Kind Regards
Spec-Savers Team
CB
Candice B's updateReviewer Update
07 Feb 2020, 14:15This is the same reply I always get from you guys I'm starting to think I never getting my second pair. So if I don't have this by Monday I want a full refund as this service is absolutely pathetic.
CB
Candice B's update07 Feb 2020, 14:15
Reviewer Update
This is the same reply I always get from you guys I'm starting to think I never getting my second pair. So if I don't have this by Monday I want a full refund as this service is absolutely pathetic.
Spec-Savers SA's replyOfficial
07 Feb 2020, 14:41Our team is currently in correspondence with the store and our representative will make sure that you receive your second pair as soon as possible.
Kind Regards
Spec-Savers Team
Kind Regards
Spec-Savers Team
Spec-Savers SA's reply07 Feb 2020, 14:41
Official
Our team is currently in correspondence with the store and our representative will make sure that you receive your second pair as soon as possible.
Kind Regards
Spec-Savers Team
Kind Regards
Spec-Savers Team
Spec-Savers SA's replyOfficial
07 Feb 2020, 14:56Hi Candice,
We have been notified that a store representative and the head office representative has been trying to contact you telephonically on the number provided with out no success. If possible, please forward an alternative number to *** and a specific time that you can be contacted on please.
Thank You & Kind Regards
Spec-Savers Team
We have been notified that a store representative and the head office representative has been trying to contact you telephonically on the number provided with out no success. If possible, please forward an alternative number to *** and a specific time that you can be contacted on please.
Thank You & Kind Regards
Spec-Savers Team
Spec-Savers SA's reply07 Feb 2020, 14:56
Official
Hi Candice,
We have been notified that a store representative and the head office representative has been trying to contact you telephonically on the number provided with out no success. If possible, please forward an alternative number to *** and a specific time that you can be contacted on please.
Thank You & Kind Regards
Spec-Savers Team
We have been notified that a store representative and the head office representative has been trying to contact you telephonically on the number provided with out no success. If possible, please forward an alternative number to *** and a specific time that you can be contacted on please.
Thank You & Kind Regards
Spec-Savers Team
CB
Candice B's updateReviewer Update
10 Feb 2020, 08:28I mentioned to the store I leave before 3pm on a Friday, I had already left when they tried to call me, I do not answer my phone while im driving. I have requested again today when these will be available. As mentioned if I don't get these today I want a full refund!!!
CB
Candice B's update10 Feb 2020, 08:28
Reviewer Update
I mentioned to the store I leave before 3pm on a Friday, I had already left when they tried to call me, I do not answer my phone while im driving. I have requested again today when these will be available. As mentioned if I don't get these today I want a full refund!!!
Spec-Savers SA's replyOfficial
10 Feb 2020, 08:58Hi Candice,
We have this noted and our representative is following up to make sure that you receive them as soon as possible.
Thank You & Kind Regards
Spec-Savers Team
We have this noted and our representative is following up to make sure that you receive them as soon as possible.
Thank You & Kind Regards
Spec-Savers Team
Spec-Savers SA's reply10 Feb 2020, 08:58
Official
Hi Candice,
We have this noted and our representative is following up to make sure that you receive them as soon as possible.
Thank You & Kind Regards
Spec-Savers Team
We have this noted and our representative is following up to make sure that you receive them as soon as possible.
Thank You & Kind Regards
Spec-Savers Team
CB
Candice B's updateReviewer Update
10 Feb 2020, 09:21Store has contacted me and they are ready for collection, once again this is not the stores fault but the labs fault as they sent the incorrect pair the first time. This is unacceptable service from the lab which will cause me to be wary when using spec savers again.
CB
Candice B's update10 Feb 2020, 09:21
Reviewer Update
Store has contacted me and they are ready for collection, once again this is not the stores fault but the labs fault as they sent the incorrect pair the first time. This is unacceptable service from the lab which will cause me to be wary when using spec savers again.
Spec-Savers SA's replyOfficial
10 Feb 2020, 09:25Thank you Candice, we have taken note of this and the issue is being taken up with the lab.
Have a lovely day further!
Thank You & Kind Regards
Spec-Savers
Have a lovely day further!
Thank You & Kind Regards
Spec-Savers
Spec-Savers SA's reply10 Feb 2020, 09:25
Official
Thank you Candice, we have taken note of this and the issue is being taken up with the lab.
Have a lovely day further!
Thank You & Kind Regards
Spec-Savers
Have a lovely day further!
Thank You & Kind Regards
Spec-Savers
CB
Candice B's updateReviewer Update
10 Feb 2020, 09:27Have a great one too
CB
Candice B's update10 Feb 2020, 09:27
Reviewer Update
Have a great one too
Spec-Savers SA's replyOfficial
10 Feb 2020, 09:31Thank you Candice,
Spec-Savers SA's reply10 Feb 2020, 09:31
Official
Thank you Candice,