Bad Customer Service- Menlyn Mall Branch

In 2022, I reviewed and applauded your Menlyn branch for good customer service on this platform. Today I retract that review but will give credit to “Big Mama”, the lady who assisted me then.

Yesterday at 10:50 am, I scheduled an appointment with the Menlyn branch for today at 10 am and before I concluded the call I asked the guy who was helping me if they check if there are funds in the medical aid prior to the eye test. His response was : “yes immediately after this call I will contact the medical aid”. I didn’t get any call that the funds were depleted or otherwise so I assumed I was good for the appointment. Today when I get there for my appointment to my surprise there is no booking and Im questioned repeatedly if I made the appointment. I reiterated the call I had made the previous day to the people(lady and a soft spoken guy who immediately when I heard his voice thought was the culprit but didn’t say it out loud)were assisting me. Showed the lady my call log that displayed the TWO minute phone call ,Immediately when the lady saw the time of the call she pointed to the guy and said it was him, I’m assuming based on the time it was made. She apologised while the guy was just silent not even once did he acknowledge/apologise for his fault or act remorseful. I travelled all the way from Centurion to Menlyn just for one thing that was futile and at my expense. The Manager did however call me 30 minutes later saying that if I’m still in the mall the eye test can be done etc. But quite frankly I’m not interested and very disappointed at this whole ordeal that occurred on My expense, my time and finances.

I will not waste my time in future.

Customer service should always be priority especially when a client enquired fully before hand.

Do Better !!