Bad customer service

I had an appointment with them at 12:30 on the 28/01/2023, I got there 5 min late due to public transport. But I was told to come back at 2pm, mind you I came to Greenacres only for the appointment nothing else. Now what am I suppose to do windowshop till 2pm waste my time. What is their policy with regards to late coming? Don't they have time allowance ? They don't even call client closer to the time to ensure client is still coming, I wasted my taxifare coming to Greenacres MXM