Bad customer service and poor feedback

In December 2024, I had gone in for my eye test with an optometrist Bryce, at Spec-Savers Woodburn Pietermaritzburg. I completed the whole process and purchased glasses. I had discussed with him that I wanted to switch to contact lenses, to which he explained I would need trails. I had received the trails a short while later and they are horrible, blurring my vision.

Specsavers Woodburn was contacted twice via phone, and once in person regarding this. They had informed that Bryce would call me, fast forward almost two months, I am still waiting.

If an appointment needed to be made, this should of been communicated. I have been with Bryce for years and have no issues with him, but I am appalled by the way staff has communicated with me regarding this.

I have requested my prescriptions be sent to me so that I can sadly consider changing my service provider, since Specsavers Woodburn clearly has no regard for timeous feedback.