Bad customer service

I did an eye test at spec savers Bergbron for myself and daughter which was on the 18th February 2025. Got there did the test , my daughter was supposed to be next after me as we did discuss this with the lady that sits in front of everyone ,very unprofessional lady. However when it was my daughter turn to do her test they said we must wait , that's number 1, why state that your daughter will be next, and that's not the case. we waited over an hour for her to do her eye test , customer service is bad and that lady that sits infront of everyone needs to go for a crash course in how to deal with customers, as she speaks in a way that everyone can hear , there's no privacy there. Today 6th March 2025 , was collection for my specs , got there same lady that sits infront by the desk was available with no customer sitting with her. I got into the store greeted , she did not great back , told her that I'm here to collect my specs she then said sorry there is someone before me , however the customer was not sitting with her and was sitting else where in a very rude tone, why was this customer not sitting with her so we as customers know that we should not interrupted and wait. Luckily someone else came out of on the other rooms and assisted me very friendly lady and I was so happy that I did not have to deal with the lady that sits infront acting like she owns the place, the friendly lady then got my glasses which I did not take , because when I put it on I felt a bit dizzy and I advised the friendly lady that I'm not taking the glasses. They advised that you get a pair of sunglasses with ever set of specs you take, When I mentioned that , the friendly lady advised it the black sticker which is from R999 , this was not mentioned to me on the day of the test , They need to be honest to all customers, is there any integrity there.

Got a call from the manager and I was not happy although she was also just trying to explain the situation of the specs which I was not having because of the lady that sits infront, I wanted to ask for for that letter you get from then stating that I did an eye test for license purposes , but I was to afraid because of the lady that sits infront.

CAN SOMEONE PLEASE GO TO THAT BRANCH AND CHECK IT OUT I GARENTEE YOU , THAT YOU WONT BE HAPPY WITH THE SERVICE RECEIVED FROM THE LAY THAT SITS INFRONT....