Bad customer service

<p>so yetserday i went to Spec-savers in North gate and arrived to a grumpy and annoyed personnel named Luxolo,i needed to do new glasses,after not being able to be assisred the previous day as they closed 30 minutes before the closing time and before i went there i called and was told i can come in as they will try and close atleast at 5:30..why close early if the times that are mentioned on the internet are different from those the store..the lady said it is because sometimes one person is operating so they can not risk and leave one person and so if that is the case we the clients must be inconvenienced,and before i left work i called the benefit cenetr of Spec savers and was told my benefits are as is and i should go to any spec saver and they will know what to do,when i got there i met a person who was just in a hurry to go home and was not interested in doing anything i kept on forcing him to to this and that,and what annoyed me was when he said the call center is closed and it is not a sin for you to call them tomorrow and confirm benefits and i told him i called and i know that i do have benefits so i can lie to you about benefits and who will lose the job you or me,he said i said to you it is not a sin you can also go and phone,now that is *** service excuse my language i might be black but i expect great service when i go to a service orientated place,Luxolo was just plain *********** to be doing that job and dealing with customers,only when i started raising my voice did he say you dont have to be rude to me i will call tomorrow O****!!!!!!!!!!!!please Spec savers take your staff for service training...</p>