Bad Bad service

I am writing to express my dissatisfaction with the service I have received from Spec-Savers Carletonville. In January 2024, I brought my glasses to your practice for a quotation on new prescription lenses. Despite multiple visits to your store to follow up on the quote, I only received it after a considerable delay. The quoted amount was approximately R3000, which I did not accept.

During this period, I was informed that the practice was undergoing renovations. However, each time I followed up on the status of my glasses, I was told that they could not be found. On my most recent visit, I was informed that the glasses were still missing and that the matter would need to be discussed with the supervisor.

I find this situation highly unacceptable. Not only have I been inconvenienced by the repeated trips to your store, but I am also extremely concerned about the loss of my glasses. Furthermore, the lack of communication and the apparent disregard for my situation have left me very disappointed with the service provided.

I request that you take immediate action to locate my glasses and return them to me. Additionally, I expect an explanation for the poor service and the steps that will be taken to prevent such incidents in the future.

And even as I am writing this they have not attempted to contact me.